Experience in telemarketing and telephone customer service together with our human and material resources make Logikaline the ideal ally for companies specializing in e-commerce be it B2B or B2C.
Our multilingual platforms have professional operators with previous training and they can support your customers through different channels (telephone, e-mail, chat, SMS…). They can also offer, if you wish, customer service in a flexible format 24 hours a day, every day of the year.
We are the strategic ally you are looking for if you work with a virtual shop or a booking center or need a technical help desk, etc.
- You can count on the appropriate technological resources and an experienced, fully-trained team to give your customers first class attention.
- You can count on ample hours of flexible coverage without having to worry about calendars, people on sick leave, holidays, bank holidays…
- You can count on news coverage and sales coverage with no fixed costs but based on variables.
A PRACTICAL EXAMPLE
A booking center for accommodation in rural houses.
The need to provide news coverage for customers who contract their services through their web portal at times when their offices are closed.
Establish a platform to answer calls at our Call Center in Abaltzisketa, which provides phone coverage during the hours and days that the booking center’s offices are closed.
- Complementing your services with professional, top quality customer service.
- Customer satisfaction thanks to immediate attention.
- An increase in bookings as customers queries are dealt with in real time.