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Call Center 24h

Explicación

The 24 hour service is a service that is available both on a full-time basis - we deal with all your telephone calls, and on a part-time basis - your telephone calls are passed on to our 24 hour platforms in the time slots when you have no staff present (weekends, nights, holidays, etc.). It is also possible to establish a platform within your company or institution.

Advantages

  • Full telephone coverage 24 hours a day, 365 days a year.
  • The cost of this service is perfectly affordable by any company or organization (it is a minimum monthly rate + a minimum rate per phone call)
  • It is also possible to establish an exclusive Help Desk.
  • Having a 24 hour telephone answering service is an added value which sets you apart from your competitors.

A practical case

  • 1
    customer

    A water board responsible for administering the system in various towns.

  • 2
    requirement

    Providing a helpline for customers requiring technical assistance, complaints, information regarding different incidents, reading of water meters, etc..

  • 3
    approach

    Establish a bilingual platform at our Call Center in Abaltzisketa which gives telephone coverage 24 hours a day all the days of the year.

RESULTS

  • Your services are complemented with a highly professional, quality customer service.
  • Customer satisfaction thanks to immediate attention.