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Appointments made over the telephone

Explicación

Apart from taking up an important part of human resources, the management of appointments is a sore point for many companies. Having somebody available all the time simply to deal with appointments or make reminder calls turns out to be very expensive for many companies.

At Logikaline, we place at your disposal our technical and human resources so that your agenda may be managed in an effective and flexible manner. You can enjoy the same effectiveness but paying only the calls made and/or received without forgetting that you could also extend the times you require for customer service and be reached by your customers or, indeed, reach them 24 hours a day.

 

advantages

  • Flexibility regarding the timetable regarding customer service over the telephone.
  • Management costs based on calls received and/or made.
  • A professional, specialized customer service.

A PRACTICAL EXAMPLE

  • 1
    customer

    A Dental Clinic.

  • 2
    requirement

    The need to organize the appointments agenda by means of receiving calls for new appointments and making reminder calls regarding previously established appointments.

  • 3
    approach

    Establish a platform for receiving and making calls at our Call Center in Abaltzisketa, available 24 hours a day and also for dealing with emergency calls.

RESULTS

  • Optimization of human resources in the dental clinic.
  • Professionalization of the customer service.
  • A substantial reduction in idle hours and absences on the clinic’s agenda.